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Many of us tend to take our home comfort system for granted. Until it breaks, that is. Then all we can think about is quick
and immediate relief. But even this can be a daunting or difficult proposition: Should you repair your existing system, replace
it with something similar, or is there a way to improve the comfort of your home? Most times we have learned to live with
uncomfortable conditions just because we didn't know there was a way to remedy them; but there usually is. A two story
home does NOT have to be hot on one floor, and cold on another. Your back bedroom does NOT have to be colder than
the main rooms. And the air in your home CAN be clean and healthy, reducing health problems. With recent strides in
technology, most comfort challenges can be solved with the selection and proper installation of the right comfort system for
your home. Whether you are looking to repair or replace your home comfort system, our staff of industry certified service
technicians, experienced comfort and energy consultants and factory trained installation technicians are there to provide you
with the information, choices, and tools you need to make your home as comfortable as possible.
What Makes Radlee Better?
The Best People
Our success is based on the quality of our staff, and the service they provide to you. We start with our own in-house training
of all new staff, including mentoring by senior field supervisors. We then coordinate on-going training by factory
representatives to ensure that manufacturers' standards are met on all installations and repairs. Our technical staff must
receive all required industry certifications and licenses to be employed by Radlee. This provides our customers with
peace-of mind that our technicians are the best in the business.
Getting It Right The First Time
In the Southeast, more than two-thirds of heating and cooling systems are improperly sized. This can lead to short-cycling,
with equipment constantly turning on and off. Your thermostat thinks the job is done, but parts of your home are just not
comfortable. At Radlee we do things right. Our highly-trained Comfort and Energy Consultants begin by learning about your
Comfort Concerns, so they can help you select the best system to meet your needs. We conduct a room-by-room ACCA
"Manual J" heat loss and heat gain load analysis to ensure we only install the right-sized system. We can also measure and
balance the air flow through your duct work to ensure your system operates the way it is expected to operate. Our
factory-trained installation technicians complete a 33-point installation checklist after your new comfort system is installed.
This ensures that your installation was completed to the highest-standards, and that all equipment is functioning properly.
Finally, our Comfort Consultants perform a Quality Audit to ensure your ongoing comfort and satisfaction with your new
The Best Products and Solutions
Radlee only sells the best home comfort systems from manufacturers with the most innovative, reliable, and highest-rated
equipment available. We partner with those manufacturers to find the best ways to make your home safer, healthier and
more comfortable. Take our Hybrid System for example: We pair a two-stage heat pump with a variable speed furnace,
improving the comfort of your home year-round. This system gently circulates warm air throughout your home in the winter,
and cool air in the summer. Yet it actually lowers most peoples' heating and cooling costs when compared to their existing
Radlee also carries Trane's CleanEffects™, the world's most effective whole-house air filtration system. CleanEffects™
utilizes breakthrough air cleaning technology to remove up to 99.98% of airborne allergens from the air that passes through
the filter, making it 8 times more effective than even the best HEPA filters and 100 times more effective than a standard 1"
filter or ionic-type room appliance.
The Best Warranties
We are so confident in the quality of our work; we provide several warranties on new installations that go well beyond those
provided by the manufacturer: "No-Risk Performance Guarantee": If your new comfort system does not perform as
designed within the first year, and we can't correct the problem, we'll remove the system and refund 100% of your money.
"Lifetime Installation Guarantee: We guarantee the quality of our installation for life. This includes all metal-work, fasteners,
clamps, straps, etc. Radlee also provides service customers with a 90 day warranty on every repair we make. We even
guarantee our Precision Tune-Up service. If your comfort system fails within one-year of our Precision Tune-Up (and all
recommended repairs were made), we'll refund the cost of your tune-up service. All guarantees subject to limitations. See
written guarantees for details.
When our service technician comes to your home, you don't have to hold a stopwatch on us because we charge by the job,
not by the hour. Once we've identified a problem, we do not repair anything without first telling you the cost of the repair -
exactly, and getting your permission to make that repair.
Our installation prices are just that, prices to install your new system, fully and completely. Our prices include everything
necessary to properly install your new comfort system, and ensure that it performs to manufacturer's specifications. If there
are unforeseen problems due to existing conditions, or if you want to change something at the last minute, we inform you of
any additional charges, and obtain your permission before the additional work is done.